General FAQ's

If you have any questions relating to your pay then please contact 01925 232 526 and our client care team will be happy to help you, alternatively email umbre[email protected] and we will come back to you within 24 hours.

As an umbrella employee, there are some benefits available to you that can provide tax and NI savings via your payslip, For example: Pension salary sacrifice and a Cycle to work scheme.

Key Information Documents were introduced on 6th April 2020 and is an attempt to increase pay transparency for umbrella employees and provide key information to them regarding their assignments.

This article is intended to assist you in understanding your payslip and how each item is calculated.

No. Generally your umbrella provider will set up professional liability, employer’s liability and public liability cover on your behalf.

If you haven’t been paid, speak to your agency and umbrella employer directly to find out why.

If you have a Student Loan, your employer is legally obliged to make a repayment every month from your salary.

Statutory payments are made to employees to cover specific periods when they can’t earn, for instance when they are ill or have a baby.

If you are employed by an umbrella company, you only need to complete a self-assessment tax return if you have additional income that is not taxed PAYE by them.

Along with your payslips, your umbrella employer is obliged to provide you with a P60 each year.